In addition to this we will meet our obligations as detailed in the New Zealand Consumer Guarantees Act and the New Zealand Fair Trading Act.
Can I return something I’ve purchased?
We are happy to offer a store credit, exchange, or refund on any item you’ve purchased from us, if it meets the criteria listed below. Simply contact us on (09) 575 7997 or email firstname.lastname@example.org.
Change of Mind
If you’ve had a change of heart about an item you have ordered, we’ll need to receive it back to us unopened and unused, in the original packaging within 14 days of purchase.
If the item you have received is faulty, or becomes faulty within 12 months of purchase, please contact us with a detailed description of the product fault, and a photo if possible.
Incorrect Item/Damaged on Arrival
If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 14 days of delivery. Please don’t dispose of the item until we’ve had a chance to chat with you.
FREQUENTLY ASKED QUESTIONS
Am I eligible for free return shipping?
If you’d like to confirm whether your return will be eligible for free return shipping, please contact our customer service team directly. Unfortunately we are not able to cover return postage fees on all return types.
If my Change of Mind return isn’t received in resalable condition, what happens?
If we receive your return and it isn’t in the condition outlined in our returns policy, the item will be sent back to your original shipping address – we’ll contact you straight away to let you know.